Two "TIME" Articles in November Issue of Journal of Service ResearchCopyright: JSR
The School's TIME Research Area is pleased to announce that the current November issue of the leading international journal "Journal of Service Research" (VHB category: A) contains two different articles by TIME members.
The first article was written by Daniel Wentzel together with two co-authors from St. Gallen and is entitled "Securing Frontline Employee Support After an Ethical Scandal:
The Moderating Impact of Response Strategies". The second paper with the title "Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service Systems" is the result of joint work by TIME members David Antons, and Torsten Oliver Salge together with Christoph Breidbach from the University of Melbourne. Both articles are available online
We trust that you'll enjoy them!